and Conditions of Sale and Website Usage
Solutions Group (ASG) operates and maintains this and other websites from our offices
at 1635 East Main Street, Suite A-8 Freeland, Washington, United States of America.
sites operated by ASG have
been created for information, education, and communication purposes along with
your personal entertainment. We want to make your visit to our site an enjoyable
one, so take your time and browse. Please be aware that access to these sites
from territories where their contents are illegal is prohibited.
IS AN IMPORTANT LEGAL DOCUMENT AND GRANTS YOU SPECIFIC AND LIMITED RIGHTS AS
OUTLINED BELOW. YOU AGREE TO THESE RIGHTS AND LIMITATIONS AS A CONDITION
By accessing this site,
or any site operated by Artemis Solutions Group which incorporates these terms
and conditions by reference you are
regulations (including export and re-export control laws), and agree that you
are responsible for compliance with any applicable local laws. If you do not
agree with any of these terms, do not use this site.
BioCert Warranty Statement
- Biometrics Direct Warranty Statement
Any claim relating to Artemis
Solutions Group Internet sites, services or products shall be governed by the laws of the State of
copyright and trademark law protects the materials contained within this website
and other sites operated by Artemis Solutions Group. This site
and all other Artemis Solutions Group websites are © 2006 by
Artemis Solutions Group - A Washington Company and iQBio, Inc., a Delaware
Some of the content on our site is referenced from Wikipedia
(The Internet Free Encyclopedia) and will have a link back to
the original article or be listed as Wikipedia content by the
following text at the end of the citation " - Wikipedia"
The text contained within these citations from Wikipedia
is licensed to the public under the
GNU Free Documentation License (GFDL). The full text of
this license is at
Wikipedia:Text of the GNU Free Documentation License.
Content referenced from Wikipedia is covered
ALL OTHER MATERIALS ON THIS WEBSITE ARE
COPYRIGHT ©2006 ARTEMIS SOLUTIONS GROUP AND ALL RIGHTS
ARE HEREBY RESERVED PURSUANT TO
17 U.S.C. §106, AND
17 U.S.C. §106A.
Following are the Trademarks CLAIMED or REGISTERED by ASG within the USA and EU:
BioCert, BioSaf and
iQBio Brand Integrity Guidelines
When reporting or commenting on the company's
products using our registered trademarks, the following
guidelines must be used:
BioCert shall always
be represented with the B and C capitalized.
BioSaf shall always
be represented with the B and the S capitalized.
Usage of the â in BioSâf to
denote a hard a sound is acceptable.
iQBio shall always be
represented with the Q and the B capitalized.
BioCert is ONE word
– not two. It is not a Bio Cert or Bio-Cert. End of
line hyphenation of the trademark is NOT acceptable.
BioSaf or BioSâf
is ONE word – not two. It is not a Bio Saf or Bio-Saf.
End of line hyphenation of the trademark is NOT
iQBio is ONE word –
not two. iQ is not to be used independently except
in the iQ icon pictured to the right. End of line
hyphenation of the trademark is NOT acceptable.
Our trademarks are
ADJECTIVES to describe our products origin – such as
BioCert Software, BioCert ClipBio Pro Memory Drive,
BioSaf GunLokR, or BioCert Intelligent Identity
Manager, it is not a NOUN nor is it the company
name. The company name is ASG or iQBio.
BioCert, BioSaf and
iQBio are brands of products, the product is NOT
BioCert and should never be stated as such.
The first instance
on the page shall ALWAYS include the circled R ®
symbol as a designation of the trademarks registered
status in the USA and EU.
Web Headers, Page
Titles, Press Release Headings and Descriptions do
not need to include the circled R
OTHER ASG COMPANY
TRADEMARKS AND SERVICE MARKS
All Global trademarks, trade names, service
marks, and other intellectual property rights as
protected by law and international treaties are hereby
reserved worldwide and will be defended vigorously.
Icons and Trade Dress:
Press Accounts may use the following logos without
Symwave® and BioPrint® are registered trademarks of the
All other trademarks referenced herein are registered or
unregistered trademarks of their respective owners. No claim is made by Artemis
Solutions Group or any of its subsidiaries to these registered or unregistered
All logos, all product names, all page headers,
all custom graphics, all button icons, all
trademarks, service marks and logos appearing on
this and other Artemis Solutions Group Web
Sites, unless otherwise noted, are service
marks, trademarks and/or trade dress of Artemis
Solutions Group. All Global trademarks, trade names, service
marks, and other intellectual property rights as protected by law and
international treaties are
hereby reserved worldwide and will be defended vigorously.
No license or right is granted by implication, estoppel,
acquiescence, laches or any other
legal principle, method or
means to use any Trademark, Images or Descriptions appearing on any Artemis Solutions Group Internet
sites without the written consent of Artemis Solutions Group.
License and Agreement
Permission is granted to temporarily download one copy of the materials
(information or software) on Artemis Solutions Group Internet sites for
personal, non-commercial transitory viewing only. This is the grant of a
license, not a transfer of title, and under this license you may not: (1) modify
or copy the materials; (2) use the materials for any commercial purpose, or for
any public display (commercial or noncommercial); (3) attempt to decompile or
reverse engineer any software contained on any Artemis Solutions Group websites; (4)
remove any copyright or other proprietary notations from the materials; and (5)
transfer the materials to another person or "mirror" the materials on any other
server. This license shall automatically terminate if you violate any of these
restrictions and may be terminated by Artemis Solutions Group at any time. Upon
terminating your viewing of these materials or upon the termination of this
license, you must destroy any downloaded materials in your possession whether in
electronic or printed format.
Disclaimer of Warranty - Reliance Upon Information Contained Herein
Group does NOT warranty that the information, specifications, statements or
other information on their sites are correct and subject to change at any time.
We will not be held liable for your reliance upon this information and you agree
to hold ASG, its employees, dealers, resellers and agents harmless.
THE MATERIALS ON
ARTEMIS SOLUTIONS GROUP INTERNET SITES ARE PROVIDED "AS IS." ARTEMIS SOLUTIONS
GROUP MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND ARTEMIS SOLUTIONS GROUP
DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION,
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON
INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER,
ARTEMIS SOLUTIONS GROUP DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING
THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON ITS
INTERNET SITE OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO
NO RELIANCE UPON INFORMATION WITHIN THIS OR ANY
OTHER ASG OPERATED SITE SHOULD BE USED FOR
THE DEFENSE OR PROTECTION OF LIFE, LIMB OR PROPERTY.
EVENT SHALL ARTEMIS SOLUTIONS GROUP OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA OR PROFIT, OR DUE TO
BUSINESS INTERRUPTION,) ARISING OUT OF THE USE OR INABILITY TO USE THE MATERIALS
ON ARTEMIS SOLUTIONS GROUP INTERNET SITE OR PRODUCTS PURCHASED FROM OUR SITES,
EVEN IF ARTEMIS SOLUTIONS GROUP AUTHORIZED REPRESENTATIVE HAS BEEN NOTIFIED
ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR LIMITATIONS OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THESE LIMITATIONS MAY NOT
APPLY TO YOU.
Revisions and Errata
materials appearing on Artemis Solutions Group Internet site could include
technical, pricing, typographical, or photographic errors. ARTEMIS SOLUTIONS GROUP does
not warrant that any of the materials on its Internet site are accurate,
complete, or current. ARTEMIS SOLUTIONS GROUP may make changes to the materials
contained on its site at any time without notice. ARTEMIS SOLUTIONS GROUP does
not, however, make any commitment to update the materials.
Solutions Group has not reviewed all of the sites linked to its Internet sites
and is not responsible for the contents of any such linked site. The inclusion
of any link does not imply endorsement by Artemis Solutions Group of the site,
nor does it imply ownership of any trademark or service mark not specifically
claimed by Artemis Solutions Group as outlined below. Use of any such linked site is at the user's own
without notice. By using this site you are agreeing to be bound by the then
Statement of User Privacy, Use of
Information, and Security
Group uses state of the art technologies to safeguard customer information and
communications from unauthorized intrusions. Biometrics Direct is held by
Artemis Solutions Group, and while we may share the personal information you
have provided to us with other Artemis Solutions Group companies for the
purposes of fulfilling your order, we do not sell or otherwise provide your
information with third party entities unless previously specifically authorized
we require you to provide additional information
listed below including faxed copies of credit
card info or ID's to verify identity, here is
how we use this info:
Upon receipt and
verification of data the credit card number
(with the exception of the last 4 digits)
and ID number are blacked out on our copies
by the use of a felt tipped marker such that
the data is unreadable.
This data is stored in
our biometrically secured safe for 6 months
attached to a copy of the order.
After 6 months, any
individually identifiable information is
cross-cut shredded and recycled in our
Ordering online with Artemis
Solutions Group is secure and convenient. Our ordering process is protected by
the Secure Sockets Layer (SSL) protocol, which encrypts your information and
confirms the identity of the Biometrics Direct server before allowing your
shopping cart to be checked out. Netscape Navigator 4.0+ (or better) and
Internet Explorer 4.0+ (or better) support the SSL protocol. We recommend that
you use the latest browsers to ensure that you are protected by advances in
Safe Shopping Policy
online purchase you make from Artemis Solutions Group is backed by our security
and privacy statement. Our secure server software encrypts credit card and
personal information, ensuring that Internet transactions stay private and
Secure Online Shopping Tips
Only buy at secure websites
Make sure the website you are
purchasing from uses SSL. SSL (Secure Sockets Layer) is a technology for
encoding information transmitted over the Internet. This technology supports
Encryption is the
transformation of a message into an incomprehensible form by a key. Its
purpose is to ensure privacy by keeping information hidden from anyone
for whom it is not intended, even those who have access to the encrypted
data. Decryption is the reverse of encryption; it is the transformation
of encrypted data back into an incomprehensible form by the
Check out privacy policies before buying
Many companies with privacy
policy should disclose what information is being collected on the Web site
and how that information is being used. Before you provide a company with
send an email or written message to the Web site to ask about its policy and
request that it be posted on the site.
Keep your password private
We recommend that you do not
disclose your password to anyone. The company should never ask for your
password in an unsolicited phone call or in an unsolicited email. Also
remember to sign out of your account and close your browser window when you
have finished your work. This is to ensure that others cannot access your
personal information and correspondence if you share a computer with someone
else or are using a computer in a public place like a library or Internet
Keep a record
Be sure to print or save a
copy of your purchase order and confirmation number for your records.
Shop With Us
You can feel confident when
placing online orders with the Artemis Solutions Group of Companies. because
every order is secure. Your computer and our server send data back and forth
in an encrypted format that guarantees safe and secure transmission of all
information. We have made sure that your credit card information is stored
on our server for your convenience; it is not accessible to others via the
What is a CVV, CVC, CID or Credit Card Security Code?
The Card Security Code (CSC), sometimes called Card
Verification Value or Code (CVV or CVC), is a security feature
for credit card transactions, giving increased protection against credit
There are actually two security codes.
- The first, called CVC1 or CVV1, is encoded on the magnetic stripe of
the card and used for in-person transactions.
- The second one, and the most cited, is CVV2 or CVC2. It is often
asked for by merchants so that they can secure "card not present"
transactions occurring over the Internet, by mail, fax or over the
This latter CSC should not be confused with the standard credit card
account number appearing in embossed digits. (The standard credit
card number undergoes a separate validation algorithm called the Luhn
algorithm which serves to determine whether or not a given credit card's
number is appropriate.)
The CVV2 is a 3 or 4 digit value printed on the card or signature strip,
but not available on the magnetic stripe. The number is generated when
the card is issued, by encrypting the card number and expiry date under a
key known only to the issuing bank. Supplying this code in a transaction is
intended to verify that the customer has the card in their physical
The Card Security Code is located on the back of MasterCard, Visa and
Discover credit or debit cards and is typically a separate group of 3 digits
to the right of the signature strip.
On American Express cards, the Card Security Code is a
printed (NOT embossed) group of four digits on the front towards the
Ordering Policy - Fraud Abatement Guidelines
Internet Credit Card Fraud is rampant and is a
constant threat to our organization.
may at our discretion inquire with you for
additional or supporting documentation to
release your order. Failure to comply with
these valid requests will result in the
cancellation of your order without notification.
Fraudulent orders or attempted fraudulent orders
will be prosecuted to the fullest extent of the
law. Artemis Solutions Group maintains a
close working relationship with Law Enforcement
Authorities in the US and abroad.
These policies are not to be waived under any
Artemis Solutions Group maintains an industry
abatement policy and as such your order is
subject to being cancelled WITHOUT
NOTIFICATION for ANY of the following
Use of a free email (yahoo, gmail, hotmail,
freemail, or others) address as primary
method of communication. Only email
addresses from valid, traceable and
verifiable domains will be accepted.
IP Addresses are tracked during the order
process. If we can verify you are
spoofing or otherwise masking your IP
address to place the order it will be
cancelled immediately with no further
Attempting to ship an order through a
freight forwarding company to a destination
outside the US without notification and
approval of ASG.
Ordering High Encryption Security products
for shipment to a freight forwarding company
Orders to be shipped to so called "Mail Drop
Sites" such as MBE, UPS Stores, Kinko's,
Listing of an invalid telephone number or
email address on your order or failing to
list a phone or email contact.
Failure to fill out completely the Order
Form during checkout
Request to ship a product or service to an
address other than the billing verified
address of your credit card company without
proper documentation as required by our
Refusal to comply with any of our fraud
abatement or international shipping
Ordering Policy - Domestic
Effective May 01, 2006 our shipping rates for
Ground Shipment within the United States lower
48 are as follows: Orders over $100.00 qualify
for Free Ground Shipping. Shipping for all
orders under $100.00 will be calculated by
weight and destination.
As always, expedited shipping will continue to
be quoted on an individual basis, as will all
Alaska, Hawaii, and U.S. Territories.
Ordering Policy - International Shipment
review our International Shipment Policy for orders being delivered outside of
the United States.
Artemis Solutions Group
endeavors to satisfy all of our customers throughout the world.
To facilitate International
Delivery of our Products outside the United States (and US Insular Possessions), please
follow the procedure listed below:
International Online order through our website for orders over $500 involving a
credit card other than American Express will not be accepted.
MS Word International
Fill out all
information on the form and fax to our office at 206-973-3635
Orders may only be
shipped using YOUR UPS or FEDEX account number or Prepaid with duty collect.
YOU ARE responsible for payment of
any Duties, Taxes, GST, PST or other
fees for importing your order into your
country or to its final destination.
We will include 3
copies of the sales invoice on the OUTSIDE of your package for import duty
You are responsible for clearing customs
in your country with your preferred
We will verify with
UPS or FEDEX the validity of any account number presented.
Fax or email a signed
copy of the document to our offices at 206-973-3635 or
Your order MUST comply
with all US Export Regulations and the Import Regulations of your country.
US State sales tax
will NOT be charged on your purchase.
Payment options for
International Orders (Orders outside the US and Canada) are limited to one of the following:
American Express - WORLDWIDE - If the sale
is over $500.00 US we require a photocopy of your
government issued ID, and signed authorization to charge your account must be faxed
to our office at +1-206-973-3635. We will further verify your
request with American Express Merchant
VISA / MasterCard
/ JCB (Australia, Japan and
European Union Countries ONLY) -
Photocopy of card front and back, government ID, and signed authorization to
charge your account must be faxed to our office at +1-360-331-4828.
Orders WILL NOT BE PROCESSED WITHOUT
THIS INFORMATION. We will mark out
the first 12 digits of your credit card
number when we approve these documents
and place these items in our records for
90 days upon which they will be
cross-cut shredded and recycled.
Pre-Payment by US Certified Funds - Mailed
to our office at ASG Sales, PO Box 403, Freeland, WA 98249. Please send a copy of your
order form with payment.
Orders shipped outside
the United States do not qualify for return authorization. Items held in customs
by receiving country will NOT be reimbursed. YOU are responsible for ALL
Customs Duties, Taxes and Import Documentation.
Due to Government
Regulations issued by the US State Department some of our products may not be
available for International delivery or for delivery to unauthorized
individuals. These limitations are listed on the Internet at:
Due to sanctions authorized by
the US Government, we will NOT accept ANY orders from countries/organizations
Organizations or Individuals identified
as being allied with the organization
known as Al Qaeda.
Organizations or Individuals identified
as being allied with the organization
known as Hezbollah.
Organizations or Individuals as decreed
by US Presidential Order, US Law or Sanction.
Orders for product
will not be accepted from Nations or
organizations defined as trade sanctioned by OFAC
Orders or requests for quotations that
do not conform to the following US Government OAC guidelines will NOT be
accepted and will be reported to the OAC.
The Above Requirements are
Binding on ALL iQBio Related Companies World-Wide
Why? - The anti-boycott provisions of the Export
Administration Regulations (EAR) apply to all "U.S. persons,"
defined to include individuals and companies located in the
United States and their foreign affiliates. These persons are
subject to the law when their activities relate to the sale,
purchase, or transfer of goods or services (including
information) within the United States or between the U.S. and a
foreign country. This covers U.S. exports and imports,
financing, forwarding and shipping, and certain other
transactions that may take place wholly offshore.
Generally, the TRA applies to all U.S. taxpayers (and their
related companies). The TRA's reporting requirements apply to
taxpayers' "operations" in, with, or related to boycotting
countries or their nationals. Its penalties apply to those
taxpayers with foreign tax credit, foreign subsidiary deferral,
FSC (Foreign Sales Corporation), and IC-DISC (Interest
Charge-Domestic International Sales Corporation) benefits.
Due to political
instability, high incidence of fraud and other mitigating factors, Biometrics Direct as
a policy does not accept ANY orders from the following countries / regions:
Some hardware and software
may be restricted by the manufacturer or the US Government to domestic delivery.
If this is the case with an item on your order, we will contact you by email
detailing the limitations imposed on a particular product in our inventory and
offer you the opportunity to purchase a different product or cancel your order.
You may be required to affirm in writing the final destination of any product
sold for export purchased from Artemis Solutions Group.
If you have any questions
regarding our international ordering policies, please email us at:
All warranties are those of the
original equipment manufacturers (OEM). Defective products beyond 30 days must
be replaced or repaired under the terms and conditions of the manufacturers
warranty. No refund or replacement will be issued beyond 30 days from
Biometrics Direct for these products. Customers must communicate directly with
the OEM to have their unit repaired or replaced. In instances where
Artemis Solutions Group or one of its subsidiary companies is the manufacturer (BioCert,
iQBio, and BioSâf products) we will immediately
repair or replace these products under the terms of
IQBio distributor, reseller, agent, or employee is authorized
to make any modification, extension, or addition
to this warranty.
EXCEPT AS PROVIDED IN THE
iQBio WARRANTY STATEMENT
AND TO THE
EXTENT PERMITTED BY WASHINGTON STATE LAW, IQBIO IS NOT
RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH
OF WARRANTY OR CONDITION, OR UNDER ANY OTHER
LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS
OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR
ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS
ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF
ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF
OPPORTUNITY; LOSS OF GOODWILL; LOSS OF
REPUTATION; OR ANY INDIRECT OR CONSEQUENTIAL
LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE
REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS
OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY
PROGRAM OR DATA STORED OR USED WITH IQBIO
PRODUCTS AND ANY FAILURE TO MAINTAIN THE
CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.
THE FOREGOING LIMITATION SHALL NOT APPLY TO
DEATH OR PERSONAL INJURY CLAIMS. IQBIO DISCLAIMS
ANY REPRESENTATION THAT IT WILL BE ABLE TO
REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A
PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF
PERSONAL PROPERTY BEING SECURED BY THIS DEVICE.
Product Support -
iQBio and its affiliated
companies endeavor to provide the best quality service and
support for our products. Should the original purchaser
experience an issue with one of our products within the first
thirty days after purchase, iQBio will provide free technical
support assistance to remedy the issue. If you need
assistance after carefully reading the accompanying manual to
resolve the issue, please call our toll free technical support
hotline at 1-800-519-8800 and a support engineer will assist
you. If you experience a problem with your product beyond
the initial thirty day period, you have the following options
available for support:
for all of our products is offered during
the term of the warranty. Please email
firstname.lastname@example.org with your issue and we
will endeavor to reply with a resolution to
the matter within 72 business hours.
Support is available for a fee of $75 per
incident for user training, product reset,
and other non product defect related issues.
manufacturers including iQBio offer support
pages on their websites, FAQ's, text chat
and other methods that will address many of
the issues that are not covered by reading
the instruction and installation manuals
with the accompanying product.
Support (Telephone or Text Chat) beyond the
warranty period or for products not
purchased from iQBio or its affiliated
companies will be billed at a rate of $100
per hour with a minimum of 1/2 hour.
Return Policy - RMA
(Return Merchandise Authorization)
following products are considered
"consumables". These items are highly
susceptible to changes in temperature,
humidity, other environmental factors.
These products can be easily damaged by
misuse, mishandling, improper storage, or
improper encoding and other factors outside
of our control. These items, if
returned, cannot be re-sold by us as new.
the following products DO NOT QUALIFY for
ANY return privilege once received by
PVC ID Cards
Magnetic Stripe Cards
Smart Cards - Contact or Contactless
ID Card Ribbons
ID Card Cleaning Kits
ID Card Rollers, repair parts, and
Other "Consumable Products"
Software and Software Developer Kits
Custom Printed and/or Encoded Cards with
Prior Proof Approval
use the utmost care to ensure that you are
ordering the correct product and part number
for your ID Card Printer or the correct card
type for your Smart Card Project as the
above products WILL NOT BE ALLOWED AN RMA
for ANY reason. Our smart cards
conform to the ISO7816 or ISO14443
Specification and our Magnetic Stripe Cards
conform to the ISO7811 specification.
ALL SALES ARE FINAL ON THE ABOVE PRODUCTS.
IF These products are damaged in transit, we
will file a claim with the carrier and
replace the product. No other
accommodation will be provided.
Non-defective Biometric and ID Card Printer products sold by
iQBio or its affiliated companies are sold
on a no-return basis once installed.
Verified Defective product must be returned to
iQBio for replacement or refund within 10 days of RMA (Return
Merchandise Authorization). To request an RMA for a
qualified product, please email
within 10 days of making your purchase.
Non-defective may be returned within 15 days of
purchase - Non Defective, qualified products with an RMA authorization are
subject to a 15% restocking fee. To request an RMA for a
qualified product, please email
within 10 days of making your purchase.
Manufacturers Warranties - Items with warranties provided by the
original manufacturer are subject to the terms and conditions of
the individual warranties as spelled out in the accompanying
materials received with the products. No additional terms
of warranty or waiver of warranty privileges provided by the
manufacturer are offered by iQBio and it's affiliated companies.
contained within this site are for informational purposes only and represent the
opinions of the authors. The opinions stated herein are not necessarily the
opinions of Artemis Solutions Group, its advertisers, affiliates or assigns.