Biometrics Direct Terms and Conditions

Terms and Conditions of Sale and Website Usage

Artemis Solutions Group (ASG) operates and maintains this and other websites from our offices at 1635 East Main Street, Suite A-8 Freeland, Washington, United States of America.

All sites operated by ASG have been created for information, education, and communication purposes along with your personal entertainment. We want to make your visit to our site an enjoyable one, so take your time and browse. Please be aware that access to these sites from territories where their contents are illegal is prohibited.

THIS IS AN IMPORTANT LEGAL DOCUMENT AND GRANTS YOU SPECIFIC AND LIMITED RIGHTS AS OUTLINED BELOW.  YOU AGREE TO THESE RIGHTS AND LIMITATIONS AS A CONDITION OF SALE.

By accessing this site, or any site operated by Artemis Solutions Group which incorporates these terms and conditions by reference you are agreeing to be bound by this "Site Terms of Use", all applicable laws and regulations (including export and re-export control laws), and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, do not use this site.

ASG BioCert Warranty Statement - Biometrics Direct Warranty Statement

Any claim relating to Artemis Solutions Group Internet sites, services or products shall be governed by the laws of the State of Washington, USA.

Applicable copyright and trademark law protects the materials contained within this website and other sites operated by Artemis Solutions Group.   This site and all other Artemis Solutions Group websites are © 2006 by Artemis Solutions Group - A Washington Company and iQBio, Inc., a Delaware Corporation.

Wikipedia Content:  Some of the content on our site is referenced from Wikipedia (The Internet Free Encyclopedia) and will have a link back to the original article or be listed as Wikipedia content by the following text at the end of the citation " - Wikipedia" The text contained within these citations from Wikipedia is licensed to the public under the GNU Free Documentation License (GFDL). The full text of this license is at Wikipedia:Text of the GNU Free Documentation License. 

ALL OTHER MATERIALS ON THIS WEBSITE ARE COPYRIGHT ©2006 ARTEMIS SOLUTIONS GROUP AND ALL RIGHTS ARE HEREBY RESERVED PURSUANT TO 17 U.S.C. §106, AND 17 U.S.C. §106A.

Following are the Trademarks CLAIMED or REGISTERED by ASG within the USA and EU:

Symwave® and BioPrint® are registered trademarks of the Symwave Corporation.  All other trademarks referenced herein are registered or unregistered trademarks of their respective owners.  No claim is made by Artemis Solutions Group or any of its subsidiaries to these registered or unregistered marks.

All logos, all product names, all page headers, all custom graphics, all button icons, all trademarks, service marks and logos appearing on this and other Artemis Solutions Group Web Sites, unless otherwise noted, are service marks, trademarks and/or trade dress of Artemis Solutions Group.  All Global trademarks, trade names, service marks, and other intellectual property rights as protected by law and international treaties are hereby reserved worldwide and will be defended vigorously. 

No license or right is granted by implication, estoppel, acquiescence, laches or any other legal principle, method or means to use any Trademark, Images or Descriptions appearing on any Artemis Solutions Group Internet sites without the written consent of Artemis Solutions Group.

Website(s) Use License and Agreement

Permission is granted to temporarily download one copy of the materials (information or software) on  Artemis Solutions Group Internet sites for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: (1) modify or copy the materials; (2) use the materials for any commercial purpose, or for any public display (commercial or noncommercial); (3) attempt to decompile or reverse engineer any software contained on any Artemis Solutions Group websites; (4) remove any copyright or other proprietary notations from the materials; and (5) transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Artemis Solutions Group at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer of Warranty - Reliance Upon Information Contained Herein

Artemis Solutions Group does NOT warranty that the information, specifications, statements or other information on their sites are correct and subject to change at any time.  We will not be held liable for your reliance upon this information and you agree to hold ASG, its employees, dealers, resellers and agents harmless.

THE MATERIALS ON ARTEMIS SOLUTIONS GROUP INTERNET SITES ARE PROVIDED "AS IS." ARTEMIS SOLUTIONS GROUP MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND ARTEMIS SOLUTIONS GROUP DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER, ARTEMIS SOLUTIONS GROUP DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON ITS INTERNET SITE OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO THIS SITE. 

NO RELIANCE UPON INFORMATION WITHIN THIS OR ANY OTHER ASG OPERATED SITE SHOULD BE USED FOR THE DEFENSE OR PROTECTION OF LIFE, LIMB OR PROPERTY.

Limitations

IN NO EVENT SHALL ARTEMIS SOLUTIONS GROUP OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA OR PROFIT, OR DUE TO BUSINESS INTERRUPTION,) ARISING OUT OF THE USE OR INABILITY TO USE THE MATERIALS ON ARTEMIS SOLUTIONS GROUP INTERNET SITE OR PRODUCTS PURCHASED FROM OUR SITES, EVEN IF  ARTEMIS SOLUTIONS GROUP AUTHORIZED REPRESENTATIVE HAS BEEN NOTIFIED ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THESE LIMITATIONS MAY NOT APPLY TO YOU.

Revisions and Errata

The materials appearing on Artemis Solutions Group Internet site could include technical, pricing, typographical, or photographic errors. ARTEMIS SOLUTIONS GROUP does not warrant that any of the materials on its Internet site are accurate, complete, or current. ARTEMIS SOLUTIONS GROUP may make changes to the materials contained on its site at any time without notice. ARTEMIS SOLUTIONS GROUP does not, however, make any commitment to update the materials.

Links
 
Artemis Solutions Group has not reviewed all of the sites linked to its Internet sites and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Artemis Solutions Group of the site, nor does it imply ownership of any trademark or service mark not specifically claimed by Artemis Solutions Group as outlined below. Use of any such linked site is at the user's own risk.

Site Terms of Use Modifications

Artemis Solutions Group may revise these terms of use for its Internet site at any time without notice. By using this site you are agreeing to be bound by the then current version of these Terms of Use.

Statement of User Privacy, Use of Information, and Security

Privacy Policy -  Artemis Solutions Group uses state of the art technologies to safeguard customer information and communications from unauthorized intrusions. Biometrics Direct is held by Artemis Solutions Group, and while we may share the personal information you have provided to us with other Artemis Solutions Group companies for the purposes of fulfilling your order, we do not sell or otherwise provide your information with third party entities unless previously specifically authorized by you.

If we require you to provide additional information listed below including faxed copies of credit card info or ID's to verify identity, here is how we use this info:

• Upon receipt and verification of data the credit card number (with the exception of the last 4 digits) and ID number are blacked out on our copies by the use of a felt tipped marker such that the data is unreadable.

• This data is stored in our biometrically secured safe for 6 months attached to a copy of the order.

• After 6 months, any individually identifiable information is cross-cut shredded and recycled in our secure facility.

Security Policy
 
Ordering online with Artemis Solutions Group is secure and convenient. Our ordering process is protected by the Secure Sockets Layer (SSL) protocol, which encrypts your information and confirms the identity of the Biometrics Direct server before allowing your shopping cart to be checked out. Netscape Navigator 4.0+ (or better) and Internet Explorer 4.0+ (or better) support the SSL protocol. We recommend that you use the latest browsers to ensure that you are protected by advances in security technology.

Safe Shopping Policy

Each online purchase you make from Artemis Solutions Group is backed by our security and privacy statement. Our secure server software encrypts credit card and personal information, ensuring that Internet transactions stay private and protected.

Secure Online Shopping Tips

Only buy at secure websites

Make sure the website you are purchasing from uses SSL. SSL (Secure Sockets Layer) is a technology for encoding information transmitted over the Internet. This technology supports data encryption.

Encryption is the transformation of a message into an incomprehensible form by a key. Its purpose is to ensure privacy by keeping information hidden from anyone for whom it is not intended, even those who have access to the encrypted data. Decryption is the reverse of encryption; it is the transformation of encrypted data back into an incomprehensible form by the corresponding key.

Check out privacy policies before buying

Many companies with privacy practices post their privacy policy on their Web sites. A company's privacy policy should disclose what information is being collected on the Web site and how that information is being used. Before you provide a company with personal information, check its privacy policy. If you can't find a policy, send an email or written message to the Web site to ask about its policy and request that it be posted on the site.

Keep your password private

We recommend that you do not disclose your password to anyone. The company should never ask for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of your account and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.

Keep a record

Be sure to print or save a copy of your purchase order and confirmation number for your records.

Shop With Us

You can feel confident when placing online orders with the Artemis Solutions Group of Companies. because every order is secure. Your computer and our server send data back and forth in an encrypted format that guarantees safe and secure transmission of all information. We have made sure that your credit card information is stored on our server for your convenience; it is not accessible to others via the Internet.

What is a CVV, CVC, CID or Credit Card Security Code?

The Card Security Code (CSC), sometimes called Card Verification Value or Code (CVV or CVC), is a security feature for credit card transactions, giving increased protection against credit card fraud.
There are actually two security codes.

• The first, called CVC1 or CVV1, is encoded on the magnetic stripe of the card and used for in-person transactions.
• The second one, and the most cited, is CVV2 or CVC2. It is often asked for by merchants so that they can secure "card not present" transactions occurring over the Internet, by mail, fax or over the phone.

This latter CSC should not be confused with the standard credit card account number appearing in embossed digits. (The standard credit card number undergoes a separate validation algorithm called the Luhn algorithm which serves to determine whether or not a given credit card's number is appropriate.)

The CVV2 is a 3 or 4 digit value printed on the card or signature strip, but not available on the magnetic stripe.  The number is generated when the card is issued, by encrypting the card number and expiry date under a key known only to the issuing bank. Supplying this code in a transaction is intended to verify that the customer has the card in their physical possession.

The Card Security Code is located on the back of MasterCard, Visa and Discover credit or debit cards and is typically a separate group of 3 digits to the right of the signature strip.

On American Express cards, the Card Security Code is a printed (NOT embossed) group of four digits on the front towards the right.

Ordering Policy - Fraud Abatement Guidelines

Internet Credit Card Fraud is rampant and is a constant threat to our organization. 

We may at our discretion inquire with you for additional or supporting documentation to release your order.  Failure to comply with these valid requests will result in the cancellation of your order without notification.

Fraudulent orders or attempted fraudulent orders will be prosecuted to the fullest extent of the law.  Artemis Solutions Group maintains a close working relationship with Law Enforcement Authorities in the US and abroad.

These policies are not to be waived under any circumstances.

Artemis Solutions Group maintains an industry leading fraud abatement policy and as such your order is subject to being cancelled WITHOUT NOTIFICATION for ANY of the following reasons -

• Use of a free email (yahoo, gmail, hotmail, freemail, or others) address as primary method of communication.  Only email addresses from valid, traceable and verifiable domains will be accepted.

• IP Addresses are tracked during the order process.  If we can verify you are spoofing or otherwise masking your IP address to place the order it will be cancelled immediately with no further recourse.

• Attempting to ship an order through a freight forwarding company to a destination outside the US without notification and approval of ASG.

• Ordering High Encryption Security products for shipment to a freight forwarding company

• Orders to be shipped to so called "Mail Drop Sites" such as MBE, UPS Stores, Kinko's, etc.

• Listing of an invalid telephone number or email address on your order or failing to list a phone or email contact.

• Failure to fill out completely the Order Form during checkout

• Request to ship a product or service to an address other than the billing verified address of your credit card company without proper documentation as required by our guidelines.

• Refusal to comply with any of our fraud abatement or international shipping guidelines.

Ordering Policy - Domestic Shipment

Effective May 01, 2006 our shipping rates for Ground Shipment within the United States lower 48 are as follows: Orders over $100.00 qualify for Free Ground Shipping. Shipping for all orders under $100.00 will be calculated by weight and destination. 

As always, expedited shipping will continue to be quoted on an individual basis, as will all shipping to
Alaska, Hawaii, and U.S. Territories.

Ordering Policy - International Shipment

Please review our International Shipment Policy for orders being delivered outside of the United States. Artemis Solutions Group endeavors to satisfy all of our customers throughout the world.
To facilitate International Delivery of our Products outside the United States (and US Insular Possessions), please follow the procedure listed below:

International Online order through our website for orders over $500 involving a credit card other than American Express will not be accepted.

• Download our MS Word International Order form

• Fill out all information on the form and fax to our office at 206-973-3635

• Orders may only be shipped using YOUR UPS or FEDEX account number or Prepaid with duty collect.

• YOU ARE responsible for payment of any Duties, Taxes, GST, PST or other fees for importing your order into your country or to its final destination.

• We will include 3 copies of the sales invoice on the OUTSIDE of your package for import duty declaration.

• You are responsible for clearing customs in your country with your preferred broker.

• We will verify with UPS or FEDEX the validity of any account number presented.

• Fax or email a signed copy of the document to our offices at 206-973-3635 or james@iqbio.net

• Your order MUST comply with all US Export Regulations and the Import Regulations of your country.

• US State sales tax will NOT be charged on your purchase.

Payment options for International Orders (Orders outside the US and Canada) are limited to one of the following:

• Wire Transfer

• American Express - WORLDWIDE - If the sale is over $500.00 US we require a photocopy of your government issued ID, and signed authorization to charge your account must be faxed to our office at +1-206-973-3635.   We will further verify your request with American Express Merchant Charge Investigation.

• VISA / MasterCard / JCB (Australia, Japan and European Union Countries ONLY) - Photocopy of card front and back, government ID, and signed authorization to charge your account must be faxed to our office at +1-360-331-4828.  Orders WILL NOT BE PROCESSED WITHOUT THIS INFORMATION.  We will mark out the first 12 digits of your credit card number when we approve these documents and place these items in our records for 90 days upon which they will be cross-cut shredded and recycled.

• Pre-Payment by US Certified Funds - Mailed to our office at ASG Sales, PO Box 403, Freeland, WA 98249. Please send a copy of your order form with payment.

Orders shipped outside the United States do not qualify for return authorization. Items held in customs by receiving country will NOT be reimbursed.  YOU are responsible for ALL Customs Duties, Taxes and Import Documentation.

Due to Government Regulations issued by the US State Department some of our products may not be available for International delivery or for delivery to unauthorized individuals. These limitations are listed on the Internet at:

http://www.treas.gov/offices/enforcement/ofac/sanctions/index.html. 

Due to sanctions authorized by the US Government, we will NOT accept ANY orders from countries/organizations listed below:

• Cuba

• Iran

• Libya

• Korea (North)

• Syria

• Organizations or Individuals identified as being allied with the organization known as Al Qaeda.

• Organizations or Individuals identified as being allied with the organization known as Hezbollah.

• Other Countries, Organizations or Individuals as decreed by US Presidential Order, US Law or Sanction.

Orders for product will not be accepted from Nations or organizations defined as trade sanctioned by OFAC http://www.treas.gov/ofac 

Orders or requests for quotations that do not conform to the following US Government OAC guidelines will NOT be accepted and will be reported to the OAC.  http://www.bis.doc.gov/antiboycottcompliance/Default.htm

The Above Requirements are Binding on ALL iQBio Related Companies World-Wide

Why? - The anti-boycott provisions of the Export Administration Regulations (EAR) apply to all "U.S. persons," defined to include individuals and companies located in the United States and their foreign affiliates. These persons are subject to the law when their activities relate to the sale, purchase, or transfer of goods or services (including information) within the United States or between the U.S. and a foreign country. This covers U.S. exports and imports, financing, forwarding and shipping, and certain other transactions that may take place wholly offshore.

Generally, the TRA applies to all U.S. taxpayers (and their related companies). The TRA's reporting requirements apply to taxpayers' "operations" in, with, or related to boycotting countries or their nationals. Its penalties apply to those taxpayers with foreign tax credit, foreign subsidiary deferral, FSC (Foreign Sales Corporation), and IC-DISC (Interest Charge-Domestic International Sales Corporation) benefits.

Due to political instability, high incidence of fraud and other mitigating factors, Biometrics Direct as a policy does not accept ANY orders from the following countries / regions:

• Romania
• Indonesia
• Singapore
• Ghana
• Ukraine
• Uganda
• Nigeria
• Hungary
• Belarus
• Estonia
• Latvia
• Lithuania
• Slovak Republic
• Russia
• Yugoslavia
• Macedonia
• Philippines
• Thailand
• Malaysia
• The Continent of Africa (with the exception of Egypt and South Africa)
• Nigeria - Did we say Nigeria?
• Yemen
• Myanmar

• Other regions or nations as decided by Artemis Solutions Group's Internal Policy or where the information cannot be properly verified.

Some hardware and software may be restricted by the manufacturer or the US Government to domestic delivery. If this is the case with an item on your order, we will contact you by email detailing the limitations imposed on a particular product in our inventory and offer you the opportunity to purchase a different product or cancel your order.  You may be required to affirm in writing the final destination of any product sold for export purchased from Artemis Solutions Group.

If you have any questions regarding our international ordering policies, please email us at: sales@iqbio.net

Warranties

All warranties are those of the original equipment manufacturers (OEM).  Defective products beyond 30 days must be replaced or repaired under the terms and conditions of the manufacturers warranty.  No refund or replacement will be issued beyond 30 days from Biometrics Direct for these products.  Customers must communicate directly with the OEM to have their unit repaired or replaced.   In instances where Artemis Solutions Group or one of its subsidiary companies is the manufacturer (BioCert, iQBio, and BioSâf products) we will immediately repair or replace these products under the terms of our iQBio limited warranty.

No IQBio distributor, reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

EXCEPT AS PROVIDED IN THE iQBio WARRANTY STATEMENT AND TO THE EXTENT PERMITTED BY WASHINGTON STATE LAW, IQBIO IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH IQBIO PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. IQBIO DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PERSONAL PROPERTY BEING SECURED BY THIS DEVICE.

Product Support -

iQBio and its affiliated companies endeavor to provide the best quality service and support for our products.  Should the original purchaser experience an issue with one of our products within the first thirty days after purchase, iQBio will provide free technical support assistance to remedy the issue.  If you need assistance after carefully reading the accompanying manual to resolve the issue, please call our toll free technical support hotline at 1-800-519-8800 and a support engineer will assist you.  If you experience a problem with your product beyond the initial thirty day period, you have the following options available for support:

• Email support for all of our products is offered during the term of the warranty.  Please email support@iqbio.net with your issue and we will endeavor to reply with a resolution to the matter within 72 business hours.

• Expedited Support is available for a fee of $75 per incident for user training, product reset, and other non product defect related issues.

• Product manufacturers including iQBio offer support pages on their websites, FAQ's, text chat and other methods that will address many of the issues that are not covered by reading the instruction and installation manuals with the accompanying product.

• Expedited Support (Telephone or Text Chat) beyond the warranty period or for products not purchased from iQBio or its affiliated companies will be billed at a rate of $100 per hour with a minimum of 1/2 hour.

Return Policy - RMA (Return Merchandise Authorization)

The following products are considered "consumables".  These items are highly susceptible to changes in temperature, humidity, other environmental factors.  These products can be easily damaged by misuse, mishandling, improper storage, or improper encoding and other factors outside of our control.  These items, if returned, cannot be re-sold by us as new. 

As such the following products DO NOT QUALIFY for ANY return privilege once received by the customer: 

• PVC ID Cards

• Magnetic Stripe Cards

• Smart Cards - Contact or Contactless

• ID Card Ribbons

• ID Card Cleaning Kits

• ID Card Rollers, repair parts, and cleaning cards.

• Other "Consumable Products"

• Software and Software Developer Kits

• Custom Printed and/or Encoded Cards with Prior Proof Approval

Please use the utmost care to ensure that you are ordering the correct product and part number for your ID Card Printer or the correct card type for your Smart Card Project as the above products WILL NOT BE ALLOWED AN RMA for ANY reason.  Our smart cards conform to the ISO7816 or ISO14443 Specification and our Magnetic Stripe Cards conform to the ISO7811 specification.  ALL SALES ARE FINAL ON THE ABOVE PRODUCTS.  IF These products are damaged in transit, we will file a claim with the carrier and replace the product.  No other accommodation will be provided.

Non-defective Biometric and ID Card Printer products sold by iQBio or its affiliated companies are sold on a no-return basis once installed. 

Verified Defective product must be returned to iQBio for replacement or refund within 10 days of RMA (Return Merchandise Authorization).  To request an RMA for a qualified product, please email rma@iqbio.net within 10 days of making your purchase. 

Non-defective may be returned within 15 days of purchase - Non Defective, qualified products with an RMA authorization are subject to a 15% restocking fee. To request an RMA for a qualified product, please email rma@iqbio.net  within 10 days of making your purchase.

Manufacturers Warranties - Items with warranties provided by the original manufacturer are subject to the terms and conditions of the individual warranties as spelled out in the accompanying materials received with the products.  No additional terms of warranty or waiver of warranty privileges provided by the manufacturer are offered by iQBio and it's affiliated companies. 

The articles contained within this site are for informational purposes only and represent the opinions of the authors.  The opinions stated herein are not necessarily the opinions of Artemis Solutions Group, its advertisers, affiliates or assigns.